Dream technicians or local authorized service centers also can provide on-site services, and provide customers with detailed service reports. Please contact Dream Compressor to request a service quote.
Air compressor Failure Report and Repair Process
Response Time:We promise to get back to you within 8-24 hours Service Hotline:whatsapp / skype / wechat: +86 134 8216 1490
1. Through various effective communication channels, the cause of failure, maintenance measures, and required accessories are analyzed according to the failure facts and data collected and reported by the customer. Use customer inventory consumables and wearing parts to quickly resolve customer problems.
2. Quickly determine whether this fault can be repaired on-site. If it cannot be solved locally, Dream Compressor will send parts from China or send engineers to the customer site to solve the problem. The cost needs to be borne by the customer.
Handling Process
Step 1: If the customer’s machine breakdown in oversea, please contact the Dream International Sales Department as soon as possible and to fill in the repair service application form. The international sales department provides the worksheet to Dream after-sales maintenance engineers to work on the customer's case.
First of all, it is necessary to clarify and ensure the accuracy of oversea customer information, then customer information includes customer name, address, contact phone number, product brand, product model, date of purchase, date of manufacture, Fault conditions, customer requirements, etc. If the above information is not detailed, it can be verified in the company's customer file.
Step 2: The maintenance engineer judges the cause of the problem based on the problems fed back from the scene (when the problem is judged, the customer ’s on-site personnel may be required to provide on-site information via photos, videos, and the customer ’s on-site personnel are required to do some work), factory maintenance engineers and local office service technicians jointly solve machine problems.
Step 3: According to the status of the equipment, the Dream maintenance engineer guides the relevant personnel of the customer to troubleshoot and handle the problem through various effective and fast communication methods. If you need to replace parts or accessories, it can be divided into three categories： Improper personnel operation, environmental factors, or equipment failures.
Customer needs to purchase spare parts for repair if the machine shutdown is caused by improper operation and environmental factors.
Dream provides the original spare parts during the warranty period if the machine has a quality issue.
Step 4: The Dream maintenance engineer should ensure that the customer’s machine to be repaired properly, and re-inspect the maintenance, and eliminate other hidden troubles together. Follow-up calls will be made after 24 hours to ensure that the machine operation returns to normal.
Service Charging Policy
1. The charges for engineers to go to overseas customer sites:
we charge 100 USD per person per day based on the different rates of countries. The customer also has to bear the engineer ’s travel expenses (such as airfare, transportation, accommodation, food, etc.)
2.If you need to replace parts or accessories, Dream Compressor's spare parts price list and service policies should be followed. And a receipt or invoice should be issued to the customer.
